Role: AV Operations Manager

Location: Frankfurt, Hessen

Salary: Negotiable (depending on experience), plus company benefits and the opportunity to work on-site at a blue chip global company

Hours: Monday – Friday (40 hours/week)

Kinly is one of the world’s most recognisable companies within the Audio Visual and Unified Communications technology space, working with numerous high-profile global-class organisations, helping them drive maximum collaboration, engagement and productivity to enable their colleagues to work together, from everywhere.

We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Now, due to internal promotion, we have an exciting opportunity for a proven operational manager to join us, working on our prestige customer site, within a highly collaborative and talented team.

Working as the Operations Manager, your primary function will be to lead the Audio Visual department and provide a best-in-class AV Service across the Frankfurt site, whilst also being a key person in supporting the overall AV strategic program deliverables.

The position involves a high degree of exposure, working with senior management teams to deliver real time AV production services and will act as the main point of contact between Kinly & the client and the highest point of escalation for the Onsite AV Team.

Key responsibilities:

·       Full responsibility for the AV Operation onsite

·       Manage the delivery of all Video Conferencing and Audio Visual business

·       Client Management – building and maintaining strong collaborative client relationships

·       Management of directly employed and contract staff in the efficient delivery of high-level services

·       Develop, adopt and deliver departmental best practices

·       Continuous Service Improvement – work with Service Delivery Manager to identify, agree and own a progressive program

·       Promote and deliver team collaboration whilst maintaining team morale

·       Skills Gap Analysis – identify areas required for training and development

·       Identify and nurture development of key team members

·       Manage all schedules including daily, weekly working schedules, holiday and sickness requests and cover for all absences

·       Reporting – Collection and reporting of client related data including overtime recording, time entry and billing charges

·       Be instrumental in providing solutions to current issues and show proactivity in identifying future issues

·       Recruitment and on-boarding of new staff

·       Maintaining a good working relationship with the onsite AV Team, the Client, and any other teams or 3rd parties

·       Host/attend regular meetings with Operational Teams and client’s teams to discuss service levels and operational issues