Company Description:
DigitalGenius is a venture-backed artificial intelligence company delivering practical applications of AI and APIs to some of the largest and fastest growing customer service operations in the world. We’re a dedicated team of conscientious and hard working young professionals committed to driving CX Excellence in E-Commerce. Our team is headquartered in London with colleagues based across the UK, EU, Canada, and US. This role is open to candidates in the UK or EU.
Role & Responsibilities:
Automation Engineers at DigitalGenius will form part of our new Automation Engineering team within Service Delivery. They will be responsible for building and maintaining automation flows across our UK and EU accounts, specifically in support of the Solutions Engineers.
As part of the wider Service Delivery team the Automation Engineer is responsible for supporting Account Teams with implementations and ongoing maintenance of existing solutions in an Agile manner. This includes: integration, configuration, deployment, documentation, testing, monitoring, and troubleshooting.
- Attend sprint ceremonies to prioritise and review support requests from account teams.
- Build, integrate, and optimise automation processes for customer service via our Visual Flow Builder.
- Ensure timely resolution of customer issues by managing multiple technical support requests.
- Write and maintain documentation of technical configurations and processes.
- Internal improvement initiatives to improve Service Delivery processes.
- Identify and communicate product enhancement potential to our Product team.
Requirements
Required:
- Experience building automated process flows
- Strong organisational and project management skills
- Excellent communication, critical thinking & analytical skills
Preferred:
- Coding experience
- 2+ years of experience within the SaaS industry
- Experience working with Customer Service CRMs (e.g. ServiceCloud, Zendesk, Freshdesk, Gorgias)
- Experience working with OMS systems (e.g. Shopify, CommerceCloud, Magento)
- Experience working with APIs and developing integrations
- Experience working in an Agile manner
- Interest in AI and Machine Learning concepts
Benefits
- Competitive Salary
- WeWork membership for remote employees
- Annual Company Week Off (in addition to Vacation Policy)
- Birthday Off (in addition to Vacation Policy)
- Monthly fitness stipend
- Freedom to experiment with your own ideas
- Environment to develop yours skills without bureaucracy or red-tape
