RETHINK MANUFACTURING
The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.
Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you.
ABOUT THE ROLE
As a Site Automation Engineer/Control Engineer based in Cork, Ireland, you will be an integral part of our Delivery Team, overseeing multiple robotic assembly systems deployed to a major tech customer. You will serve as the primary interface between remote technical experts, field service engineers, customer production leads, and manufacturing partners, ensuring the optimal performance of our equipment.
Your role will involve troubleshooting hardware and software issues using live data, diagnostic tools, and customer feedback to resolve anomalies and implement corrective actions. You'll also be responsible for maintaining detailed status reports, contributing to continuous improvement efforts, and influencing product roadmap development by sharing customer feedback.
In addition to these responsibilities, you will educate and train customers on system operation, maintenance, and repair, while delivering exceptional customer service. The role requires occasional travel (up to 25%) for training and supporting other EMEA sites, as well as flexibility to work on the 2nd shift.
WHAT YOU WILL BE DOING
- You will be responsible for multiple robotic assembly systems deployed to a major tech customer
- You will be interacting with customer and customer manufacturing partner about performance of our equipment
- You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development
- You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads
- Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
- Maintain status reports at various levels of detail and synthesis
- Educate and train customers on device operation, maintenance, troubleshooting and repair
- Provide excellent customer service, actively listen to customer concerns, and address issues
- Travel up to 25%, mostly for training with possible support of other EMEA sites
- Be able to work on 2nd shift
WHAT WE WANT TO SEE
- 5 or more years in a customer-facing technical role
- Experience in an automation and robotics environment
- Associate's Degree (Mechanical or Electrical), Bachelor’s Degree preferred
- Ability to repair and maintain mechanical systems
- Self starter with ability to work productively with minimal supervision
- Calm, collected demeanor and commitment to customer service
- Good reporting, data collection, and analysis skills
Automation, robotics, and PLC experience
- Robotics preferable: FANUC IR + FANUC DCS knowledge
- PLC preferable: Beckhoff PLC
Experience using Vision systems for inspection and point of interest interpolation
- Preferable MATROX and COGNEX
- General understanding of vision systems and optics
Experience with labeling applications
- Industrial printers
- Preferable: HERMES and ZEBRA
- Understanding of complex programming (nested recipes)
- Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes
Technical documentation experience (reading, creating, editing)
- Understanding of electrical and pneumatic documentation
- Understanding of 2D and 3D mechanical documentation
- Basic skill/experience with 3D CAD software
- Preferable: SolidWorks
IT WOULD BE GREAT IF YOU HAD
- Experience in an electronics manufacturing environment or similar
- Familiarity with code, command line interfaces, and can find your way around a LAN. (Production-style coding is not required)
WHO YOU ARE
- You are customer obsessed
- You believe in the power of a team, diversity of thought, and unity of action
- You always act with integrity, keep your commitments, and practice transparency
- You think boldly, lead with courage, and demand the highest standards
- You drive for results, and act like an owner
BE EMPOWERED TO CHANGE AN INDUSTRY
We’re looking for people who believe they can personally help modernize a global industry and want to work alongside passionate teammates who share their vision. As a global company working toward a common goal, we have a highly collaborative and inclusive approach to work, striking a balance between celebrating team success and focusing on individual growth.
We exist to transform the way things are made. Join us on the journey.
