Roles and Responsibilities:
Responsible for configuring, operating, and maintaining Audio Visual (AV) equipment and solutions
Design, test, and troubleshoot the technology and configurations in conference rooms and custom audio visual deployment spaces
Act as a Subject Matter Expert (SME) for Zoom Workplace App, Zoom Rooms, Zoom Phone, conference room architecture/standards, video/audio/web conferencing, and digital signage infrastructure
Provide meeting support with Audio Visual, Audio, and Video Conferencing equipment and services
Perform analysis, diagnosis, and resolution of AV hardware and software problems for end-users and conference rooms, and recommend and implement corrective solutions.
Lead testing practices to ensure AV changes/upgrades don’t negatively impact key business applications or user experience.
Document the deployment, troubleshooting, and operational processes required to build and operate our AV solution standards
Drive initiatives to continuously improve our end-users experience based on user feedback and monitoring data
Collaborate with members of the Information Security, Network, Infrastructure, Workplace, End User Computing and cloud teams to ensure our AV setup meet user requirements and align with the overall IT technology portfolio, processes, and procedures
Skills and Experience
- 2+ years (or relative) in an AV Engineer role
- Strong level knowledge with online meeting platforms and connection types (i.e. Zoom, Google Meet, Webex, Teams, etc.)
- Advanced troubleshooting skills with professional AV equipment using diagnostic and testing tools.
- Strong knowledge of signal flow, AV signal types, cabling, connectors, etc.
- VIP/Executive Management support experience required
- Strong organizational skills and the ability to prioritize effectively, must be able to perform a variety of tasks and assignments without sacrificing the quality of work
- Basic networking knowledge (TCP/IP, DNS, DHCP, etc.)Excellent oral and written communication skills, including customer facing soft skills, demonstrating personal and business maturity
- The ability to analyze support requests and prioritize them based on impact
- Willingness and ability to work flexible hours, and on-call rotation if required
- Physical ability to lift and install equipment (TV, computers and AV peripherals) in conference rooms and small places
- Be a team player
