ATM Monitoring Support Team Leader

We are Printec

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier. 

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

Responsibilities

• Lead and support the monitoring team, setting clear goals and ensuring effective task delegation
• Monitor team performance and provide regular, constructive feedback
• Oversee monitoring activities to ensure accuracy, compliance, and timely reporting in line with SLAs and KPIs
• Develop and maintain efficient monitoring processes and manage vendor relationships
• Identify training needs, coach team members, and organize skill-enhancement sessions
• Ensure compliance with internal policies and take corrective actions when needed
• Promote a culture of continuous improvement and open communication

Requirements

• Bachelor’s degree or diploma in Engineering, Electronics, or a related field (or equivalent experience)
• Proven leadership experience, preferably in monitoring operations for self-service devices (e.g., ATMs, Payment Kiosks, APS)
• Solid understanding of monitoring tools, techniques, and regulatory requirements
• Strong troubleshooting skills and ability to manage multiple tasks simultaneously
• Proficient in monitoring software and Microsoft Office suite
• Strong organizational, decision-making, and problem-solving skills
• Excellent leadership, communication, and customer service abilities
• Effective verbal and written communication skills in Greek & English

Benefits

• 💸 Competitive remuneration, including ticket restaurant card and annual bonus
• 👩‍⚕️ Group private health & life insurance programme
• 🧠 Mental health support, including one-on-one sessions
• 🕑 Flexible place or time working arrangements
• 🤝 A buddy to support you during your onboarding
• 📈 Personalised development plan and opportunities to participate in internal or external trainings; unlimited access to LinkedIn Learning platform
• 👥 Employee referral bonus so you can bring your friends to work
• ☕ Office perks like coffee and fruits corner
• 🎁 Marriage and childbirth gifts
• 🎓Summer internships for employees’ kids aged 18-25 years old
• 🌍 ESG and volunteering group activities
• ✅ Certified work environment by SHARE Equality Label®

As part of our dedication to diversity, Printec is committed to Equal Employment Opportunity without regard for race, nationality gender, disability, sexual orientation, gender identity, or region.

Printec regrets that due to the large number of applications received, we will only contact those who solely correspond to the job requirements as listed above. All applications will be treated with s