Atlassian Systems Engineer

Grammarly team members in this role must be based in the United States or Canada, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

The opportunity 

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

To achieve our ambitious goals, we’re looking for an Atlassian Systems Engineer to join our People team. This role involves maintaining and expanding the existing corporate infrastructure and services at Grammarly. The person in this role will help improve our IT ecosystem by creating more integrations between cloud services and simplifying infrastructure and service maintenance. They will also be responsible for automating the main business processes to move closer to IT self-service, which in turn will improve employee satisfaction. The job holder will work closely with all teams at Grammarly, including Engineering, Security, IT, Platform, and others globally.

Your impact

As an Atlassian Systems Engineer, you will serve as the internal subject matter expert on implementing, managing, and supporting product offerings and plugins across the entire Atlassian suite of tools. 

Furthermore, In this role, you will:

• Audit and implement suitable permissions schemas across JIRA/Confluence, including, but not limited to, the design, creation, and management of projects, spaces, custom workflows, custom fields, dashboards, add-ons, reports, and integration with other development tools.
• Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes.
• Support and manage integrations to external systems.
• Partner with cross-functional teams to design and implement solutions for custom projects as needed to meet specific needs.
• Work with business users to evaluate JIRA and Confluence plug-ins/apps, determine licensing needs, and perform testing, installation, and configuration of the plug-ins.
• Develop and compile training materials based on business needs to assist employees and new hires on Atlassian regarding how to use the tools, new functionality, etc.
• Identify gaps and implement Atlassian best practices to support a scaling company..
• Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end users and business leadership with meaningful operational/performance metrics and status reports.
• Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests.
• Provide user management, training, and support for Atlassian Suite.
• Collaborate on problem resolution, team decisions, and project planning.

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Can build Okta workflows and integrate them with corporate infrastructure and services.
• Is Proficient in scripting languages such as Python, PowerShell, and Bash. 
• Can read code, preferably Go.
• Is skilled in establishing secure and effective network systems.
• Has experience with corporate infrastructure and services, including Okta, Jamf, Atlassian product offerings, Azure, and AWS.
• Is experienced with all Windows-related aspects of machines: patching, access, security, and performance.
• Has experience with access management processes and automation of IT processes.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days 
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index. For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Please note that EEOC is optional and specific to US-based candidates.