The impact you will have
The Business Technology team is composed of passionate engineers who are fully engaged in delivering the best products that help teams deliver their best work. We are focused on reducing friction and getting the most value from solutions to enhance outcomes. We want to expand our Business Technology landscape to manage more systems in a predictable way that accounts for scalability, resilience, and performance. This includes maintaining our internal applications and developing new applications that will help us support the growth of the business.
On a daily basis, you will
- Collaborate with diverse teams to develop solutions that enhance development operations.
- Promote best practices using Atlassian tools with Engineering Managers' support.
- Upgrade and maintain Atlassian tools.
- Manage Identity and Access Management, including user setup and permissions.
- Train end-users on the effective use of Atlassian tools.
- Implement security controls to protect environments.
- Monitor Atlassian applications, review logs, create documentation, address performance, and adopt new features.
- Optimize Atlassian workflows and assess functionality for user requests.
- Maintain the Atlassian suite, including plug-ins, and plan product growth.
- Create and implement standard templates and workflows, with customization as needed.
- Manage change processes and communication.
- Document configurations, processes, guides, and known issues.
- Identify process improvement opportunities.
- Collaborate with IT Operations to resolve issues promptly.
The skills you will demonstrate
- 4+ years of experience managing and configuring Jira Cloud in multiple project environments.
- Proven knowledge and experience in managing further Atlassian Cloud products (Confluence, Jira Service Management, Trello, Atlas, Compass, etc.)
- Familiarity with Agile Framework and Kanban development frameworks and project management methodologies
- Proficient in troubleshooting and diagnosing complex technical issues.
- Demonstrated experience in supporting technical users and conducting requirements analysis.
- Exceptional analytical, strategic thinking, and problem-solving abilities.
- Effective communication and interpersonal skills
- Highly autonomous and pragmatic
- Open-minded and very positive can-do attitude
- Prefer to work in a team, share information, and ideas and understand the power of collective thinking to get the best solutions
- Comfortable in dealing with change and complexity
- Self-confident enough to challenge the status quo as well as to receive and give feedback to improve the team and yourself
- Leadership: Taking the initiative and demonstrating your ability to lead a subject from beginning to end
- Valuing “done” over “perfect”
