About the Team
Being part of Meesho's Fulfilment and Experience team will zip you to the cockpit of our ever burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+professionals with diverse skill sets ranging from running operations / support, supply chain know-how, analytics and the holy grail, first principles
problem solving.
At Meesho, we are trying to do what's never been done before -taking e-Commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers,anyone?) to build a supply chain which changes how folks think about e-Commerce not just in India, but globally. We focus on personal growth and fun at work just as much as we do on working hard.
About the Role
As Associate WaaS control tower operations, you will oversee real-time operational activities, track performance metrics, and ensure that issues in warehouse operations are resolved quickly and efficiently. You will collaborate with cross-functional teams to design scalable solutions, improve operational KPIs, and streamline processes. This role requires a combination of strategic thinking, data-driven decision-making, and hands-on problem-solving skills to manage a high-volume, fast-paced environment.This is an exciting opportunity to be part of a 0 to 1 project experience and witness the steepestlearning curve. Ideal fit would be someone who is great at problem-solving, is analytical and is drivento create an impact.
What you will do
-
Control Tower Operations: Monitor and manage the day-to-day warehouse operations by analyzing real-time data and identifying issues related to performance, inventory management, and order fulfillment.
-
Performance Monitoring & KPI Management: Track key metrics such as inventory accuracy, warehouse TAT, and SLA compliance, ensuring all warehouses are operating at optimal performance.
-
Issue Resolution: Act as the central point for escalation and resolution of operational bottlenecks in collaboration with warehouse teams, transport partners, and other internal departments.
-
Stakeholder Coordination: Work closely with supply chain, transportation, inventory, and tech teams to ensure alignment on operational priorities and to resolve any system or process-related issues.
-
Data-Driven Insights: Analyze operational data to identify trends, forecast demand, and develop insights for continuous improvement. Present findings to senior leadership for strategic decision-making
-
SOP Development: Create and implement standard operating procedures (SOPs) that enhance efficiency and accuracy in warehouse operations, ensuring they are followed across all sites.
-
Project Management: Lead special projects focused on warehouse expansions, system upgrades, and other initiatives to improve overall warehouse performance and scalability.
- Key Performance Indicators (KPIs):
- Real-time resolution of operational issues
- Warehouse throughput and accuracy metrics
- Order fulfillment TAT
- SLA compliance
- Reduction in escalations and bottlenecks
- Warehouse capacity utilization
What you will need:
- B.Tech from a reputed undergraduate college 1-3 years of experience ,in a Strategy & Ops
- Management consulting background
- Ability to handle both, strategy formulation and implementation
- Strong analytical skills
- Excellent analytical and problem-solving skills, with a strong ability to interpret large data sets
- Awareness to basic tool such as advanced excel, SQL
- Strong communication and coordination skills, with the ability to work effectively with internal and external stakeholders
- Solid project management skills: ability to lead and collaborate with cross-functional partners,prioritize high-impact activities, and keep complex projects moving forward
- Strong growth track record, with samples and results of past campaigns
- Outstanding written and spoken communication skills and organizational ability
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Our Mission
Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles.
We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.
