About the team
You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the F&E team are solving industry-defining problems at scale that few startups can offer globally.
About the Role
As an Associate - F&E - Partner Support, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your the solution requires tech interventions.
What you will do
- Design programs to improve Partner Support metrics, driving improvement in Partner NPS or relevant support metrics.
- Create Support I/O dashboards and drive the key metrics.
- Drive ops tech program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes.
- Engage the Meesho Leadership as active stakeholders in problem-solving for your programs.
- Manage internal and external stakeholders, and work with cross org teams to ensure success of the programs you own.
- The role requires strong generalist problem solving skills and offers mobility across differentbusiness verticals within the organization.
What you will need
- Candidates from Premium colleges with total work experience of 1-2 years preferred.
- Experience in Fulfillment, 3PL Logistics, Supply chain, Operations or experience in similar high growth tech startups preferred.
- Strong problem solving and analytical skills; candidate should have data driven and inquisitiveapproach.
- Solid project management skills: ability to lead and collaborate with cross-functional partners,prioritize high impact activities, and work on complex projects.
- Candidates with SQL experience (basic level) preferred.
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Our Mission
Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles.
We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.
