Associate Technical Support (Intern FS)

We're seeking a motivated Associate Technical Support to technical support to users seeking to solve general problems of all components of the company's corporate network such as servers, workstations, printers, telecommunications circuits, among others.

Work at Exadel - Who We Are:

Since 1998, Exadel has been engineering its products and custom software for clients of all sizes. Headquartered in Walnut Creek, California, Exadel has 2,800+ employees in development centers across America, Europe, and Asia. People drive Exadel’s success and are at the core of our values.

Project Team:

When you join our team, you'll immerse yourself in a culture where teammates support each other and work collaboratively to achieve better results. We believe that together, we are better, and we can continue to find brilliant solutions by sharing ideas and constantly developing as individuals and as a team. 

Requirements:

• Student  Bachelor's degree in Computer Science.

• Familiarity with programming/scripting languages

• Good knowledge of Oracle, Sybase or MS SQL

  • Be located in  São Paulo city
  • Onsite mode

  Plus:

  Level B1 English conversation.

• Basic knowledge of scripting languages ​​such as PowerShell

• Knowledge of scripting

• Knowledge of Splunk and Dynatrace

• Knowledge of any of these applications is a plus: Bloomberg, Refinitiv Eikon/FXT, Citrix, MATLAB

• Knowledge of Middleware (MQ Series, etc.) and J2EE applications

• Experience supporting real-time systemsl

Responsibilities:

• Help in the planning and monitoring of the computer network in operation, through the management of the local network and the resources directly or indirectly related;
• Support in the administration of computing environments, through the configuration of resources and systems.
• Triage application problems;
• Monitor the application environment for problems;
• Assist in the maintenance and implementation of commercial applications;
• Provide frontline support for all users and devices in the trading environment;
• Perform computer hardware lifecycle upgrades as needed
• Help develop and maintain support processes and operational procedures to meet the demands of the business.
   

Advantages of Working with Exadel:

Exadel is a global company, and benefits can vary depending on your location and contract type. Your recruiter will provide specific information about the benefits available to you:

• International projects
• In-office, hybrid or remote mode
• Medical healthcare
• Recognition program
• Professional & personal development opportunities
• Foreign languages classes
• Well-being program
• Corporate events
• Sports compensation
• Referral program
• Equipment provision
• Paid vacation & sick days