As an Associate Technical Account Manager / Associate Business Analyst on the Partner Integrations team (a sub-team within our Recruitment Software Partnerships team), you will support a team of Business Analysts and Integration Leads with end-to-end 3rd party integrations with SEEK.
Key Responsibilities
- For high value partners, support the Integration team with the delivery of end-to-end system integrations aligned to the software development life cycle (discovery, design, build, test & release phases)
- For other partners, and only in respect of particular products, support partners during the build and certification phases, this includes:
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Build: respond to support queries as needed and monitor progress via internal dashboards
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Testing: review and verify partner implementations to ensure they appropriately represent the SEEK brand, customer value proposition and experience via videos and provide written reports with any non-compliance issues
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Release: liaise with partners regarding their release; and produce and maintain Integration User and Release Guides to enable customer onboarding and support
- Work with the Recruitment Software Partnerships team and partners to oversee integration go-live, monitor for technical issues and support resolution where needed
- Help answer technical questions for integrated partners, advising on technical requirements to implement to our platform, and advocating for partner feature requests and bug fixes
- Resolve or otherwise triage escalated support queries from internal teams across Sales & Service teams
- Manage tracking and reporting across integrations, support and ad-hoc requests
- Experience in technical support, consulting and account management
- Strong project management skills with a demonstrated ability to manage numerous tasks at once
- Basic knowledge of APIs and webhooks
- Experience in requirements elicitation and documentation, UX mock-ups and business process mapping
- Proficiency in one or more analytics and visualization tools (e.g., Excel, Tableau)
- Experience working cross-functionally with business and technical teams
- Excellent written and verbal communication skills
- Knowledge of technical integrations is a plus
At SEEK we offer:
- Annual Performance Bonus Plan
- Support of flexible working, including a mix of office and work from home days depending on your role.
- Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
- The opportunity to work from anywhere for up to 4 weeks per financial year
- Free income protection insurance
- Access to a wide range of discounts on things such as health insurance, fitness, food, travel, accommodation plus many more
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
For this role, only those candidates with the eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
