Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Visa Operations Command Center) you will be on the front line of application and environment support.
Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment.
Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.
Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.
Bridge the gap between technical staff and management during an incident.
Act with a sense of urgency to drive incidents to resolution and provide analysis. Identify follow up items and areas for improvement and propose solutions.
Own projects within the team and drive them to resolutions
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
