Associate Support Engineer

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We are looking for an Associate Support Engineer to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management support, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues.

Forget about L1, L2 and L3 support - in our team, we share the full workload regardless of complexity! We handle queries from all corners of the world, and naturally, we operate 24/7 to ensure incidents are resolved quickly to minimize business disruption.

• Collaborate with internal teams to ensure smooth resolution of issues.
• Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
• Acting as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime.
• Monitor internal alerts and ensure incidents are managed and escalated as needed.
• Document and track alerts and incidents for future improvements.
• Using insights from resolved incidents to drive ongoing system improvements and optimization.

REQUIREMENTS

Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture!

This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward.

• Onsite role in Kalmar, Sweden.
• Willingness to work in 24/7 shift rotation.
• Bachelor’s degree in Computer Science, Information Systems, or experience in related field.

Big plus!

To stand out from the crowd, you have:

• Hands-on experience with incident management and platform monitoring.
• Understanding of the TCP/IP protocol suite.
• Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues.
• Knowledge with UNIX and Linux systems.
• Background in telecoms and wireless communication.
• Understanding of mobile communications standards like GSM and 4G.
• Knowledge of the SS7 protocol suite and SIGTRAN.
• Basic SQL skills.

Our corporate language is English, please submit your application in English.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/.

No matter who you are, we hope you find an exciting path forward - hopefully with us!