- Manage a portfolio of clients and build positive connections with internal collaborators, such as Sales & Customer Service, to provide excellent customer support.
- Manage the debt portfolio accurately and promptly by meeting critical metrics for inbound volumes, such as the number of phone calls handled and incoming payments allocated.
- Address and resolve any finance queries lodged pertaining to accounts within specific SLAs (Service Level Agreements)
- Maintain open communication channels and keep detailed records of all our customer interactions
- Allocate all incoming payments accurately using remittance advice, receipts if required by local legislation
- Keep up to date with any marketing, product, finance or fraudulent activity to ensure that you are able to respond to queries
- Handle hands on work and ad hoc assignments required by Supervisor and Manager
- Previous experience in Credit Management or Finance highly regarded
- Strong verbal and written communication in English. Thai language capability highly desirable
- Proven track record to effectively resolve customer issues while remaining cool, calm and collected under pressure
- Demonstrated capability to achieve critical metrics set by the organization
- Strong listening and negotiation skills
Desirable Skill
- Degree in Accounting, Finance or related field preferred. Equivalent experience will also be considered.
- Working experience with Salesforce and Workday Financials desirable
- Previous experience working collaboratively within Finance teams to deliver continuous improvement initiatives with an eye for efficiency and streamlining processes
- Previous exposure with the laws governing debt collection practices
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.