Associate Solutions Engineer

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

Associate Solutions Engineer

• Innovate with Us: Advocate for proven, cutting-edge technology that drives real results.
• Collaborative Culture: Thrive in a dynamic, entrepreneurial environment where your expertise is valued.
• Focus on Impact: Support technical sales without the hassle of quotas or cold calling.
• Grow and Lead: Access the tools and training you need to become an industry leader.
• Stay Ahead: Engage with the latest software innovations through webinars, tradeshows, and more.

Product intro

This role will work with the totality of our product suite. Our tools range from error monitoring to front-end functional testing to API design and governance. This role will focus on supporting our product specific Sales team.

About the role

As an Associate Solutions Engineer you will:

• Be the Tech: Serve as a trusted advisor to sales reps, our strategic sellers, showcasing the value of our solutions
• Lead with Solutions: Tackle technical challenges with creative solutions that are built on the SmartBear advantage
• Help the team: You’ll work closely with our Solutions Engineers to manage POCs, build out account-specific use cases, and assist where needed
• Engage with Accounts: Build relationships with the users of our tools as they navigate through a POC, by checking in, holding screen-shares, and researching their asks
• Collaborate and Innovate: Work closely with Marketing, Product Management, and Customer Adoption teams to drive product success and customer satisfaction after the deal closes
• Own Outcomes: Assume responsibility for all components of the technical win by completing RFPs, building POC checklists, tailored demo environments, etc

We are looking for you if you are:

• New to tech and eager to learn: maybe you just graduated with your CS degree, or are switching careers from another industry, and finished a boot-camp. You’re at the start of your tech journey, have displayed strong technical competency through your education, and are now ready to apply it
• Public Portfolio: You may not have full time work experience, but you have a portfolio of projects that demonstrate your ability to build
• A People Person: You love tech, but have a feeling working on Jira tickets all day won’t be for you, and want a more people-focused career
• Comfortable under pressure: You enjoy a dynamic environment where things can change on a moments notice, and improvisation is a daily activity
• Team Player: its cliché, but true. You are motivated to help the team win, and are willing to do what you can to make that happen
• Learning mindset: You are motivated to learn new technology, and enjoy sharing what you’ve found
• Location: Hybrid role based out of Somerville, with candidates within commutable distance to the office.
• Proficient In: Some or all of the following: Git, CI/CD tooling (GitHub actions), Bash / CMD shell scripting, API concepts, PaaS tooling (AWS, Azure, etc), front end and backend frameworks (React Native, .NET, JS, NodeJS, ASP .net, Spring)
• Experience working with APIs programmatically with Javascript or Python.
• Experience presenting and/or working with technical concepts around API development and documentation

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

• You are asked for personal or financial information early in the hiring process.
• There is pressure to move forward quickly or to make payments for any part of the application process.
• The listing or communication appears on unofficial channels or from unverified sources.

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