Associate Solutions Consultant

What you'll do:

• Develop and maintain extensive working knowledge of Everbridge’s solutions and capabilities.
• Become an authority in all aspects of the design, build, integration, test, quality control (QC), commission, and deployment of Control Center-based solutions.
• Create detailed design documentation for customer submission, review, and approval.
• Possess in-depth knowledge of the setup, configuration, and operation of 3rd party sub-system edge devices (closed-circuit television (CCTV)/Access Control/Intruder Alarm, etc.) and their integration with Everbridge solutions.
• Produce detailed functional and operational customer requirements specifications based on site visits, requests for information (RFI), requests for proposal (RFP), and other commercial and technical documentation.
• Conduct in-depth product and solution demonstrations when required.
• Operate as an ambassador for the company and always present a professional, tactful, diplomatic presence when interacting with end-user customers, reseller partners, and third-party system and equipment manufacturers.


• External:
• Perform installation and configuration tasks to deliver Everbridge’s solutions at end-user and reseller partner customer locations.
• Become proficient in training end-user customers and reseller partners in all aspects of Everbridge’s solutions.
• Develop and maintain strong relationships with end-user customers, reseller partners, and system and equipment manufacturers.
• Participate in trade shows, exhibitions, and seminars as requested.


• Internal:
• Ensure a high degree of consistency and that quality is adhered to across all product deployments to meet agreed to Statements of Work (SoW)/Functional Design Specifications (FDS) for a given project.
• Ensure detailed documentation is maintained throughout each project to ensure a smooth handover to Customer Support once the project is completed.
• Provide the Product and Development teams with constructive feedback and intelligence to enhance the company’s solutions and commissioning capability.
• Participate in factory acceptance tests (FAT), site acceptance tests (SAT), and user acceptance tests (UAT).
• Provide onsite and remote 3rd-tier technical support as requested by Customer Support.

What you'll bring:

• Bachelor’s degree in computer science or software-related technical degree or equivalent experience.
• Excellent written and verbal presentation and communication skills; the ability to interpret written requirements and technical specification documents.
• Experience with installing, implementing, testing, and training end users on a high-level application suite like Document Management, Fleet Management, electronic point of sale (EPOS), or enterprise resource planning (ERP).
• Demonstrable experience configuring personal computers (PCs) and servers and troubleshooting the Windows Server and Desktop Operating Systems.
• Basic knowledge of database architectures and methodologies, ideally Microsoft SQL Server, and the ability to manipulate data effectively and efficiently using SQL object-oriented (OO) Concepts and rationale.
• Working knowledge of the latest Windows Server and Desktop versions.
• Proven track record and experience in networking principles and the Internet Protocol (IP).
• Foundational understanding of virtual machine (VM) environments and Microsoft Clustering.
• Strong analytical and problem-solving skills.
• Ability to travel and work away from the office, sometimes extensively. The main area of travel is North America.
• Ability to obtain relevant security clearance for working on classified projects.