The Software Support Specialist provides a full range of technical and functional troubleshooting support to customers of the Tyler Forms and TCM software solutions.
Responsibilities
- Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service.
- Prioritize, analyze, and manage multiple inquiries from clients.
- Advance product knowledge by reviewing new functionality and testing new product issues.
- Create client facing documentation and collaborate with clients and co-workers.
- Advocate for the client and ensure the software meets their business needs.
- Modify existing form definitions; use programming to manipulate data
Qualifications
- College degree, either in progress or completed, or comparable work experience.
- Proficiency with computers and online applications.
- Excellent interpersonal and communication skills.
- Customer service experience.
- Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment.
- Knowledge of basic payroll/accounting principles is helpful although not required.
- Basic understanding of logical syntax.
