The Associate Software Support Specialist provides basic-level software support for cities and counties in the use, functionality, and understanding of our products. The person in this role will provide support, training, analysis, and troubleshooting for our ERP Pro 9 Property Tax software. If you have the following competencies, we want to talk to you!
- Strong desire to work with a team that has common goals.
- Passion for helping clients and building rapport.
- Desire to work in a fast-paced environment where every day offers diverse experiences and opportunities to help people.
- Aptitude for problem solving and thinking out-of-the-box.
Responsibilities
- Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing exceptional customer service.
- Prioritize, analyze, and manage multiple inquiries from a varied group of clients.
- Advance product knowledge by reviewing new functionality and testing new product issues.
- Advocate for the client and ensure the software meets their business requirements.
- May create or enhance documentation, videos, or webinars throughout the support process.
- Commits to expanding technological skills and knowledge of the Tyler products.
Qualifications
- College degree or comparable work experience.
- Prior experience with property tax is a plus.
- Excellent interpersonal skills.
- Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills and ability to prioritize and complete multiple tasks in a fast-paced, client focused environment.
- Proficiency with computers and contemporary online applications.
- Effective analytical ability, particularly in a technical environment.
- Excellent written and verbal communication skills.
