We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
About the role:
As a Strategy & Operations Associate, you will directly support our Contact Center Operations and tackle projects that ensure Enova is operating at peak performance and continuously improving so our customers can have the best possible experience. Projects can range from short-term immediate impact projects, like automating a business process, to long-term strategic initiatives, such as preparing the Contact Center for a new product launch. The best part? Our team is big enough to have the resources to successfully scale the business but small enough that a single associate has the autonomy to make a meaningful impact. That means you can make your mark.
Responsibilities:
- Manage initiatives that focus on driving new projects, process improvements and customer experience enhancements.
- End-to-end project ownership from initial recommendation through implementation/execution and evaluation of business impact.
- Build and cultivate relationships with cross-functional teams within the organization including product management, operations managers and metrics & reporting.
- Comfort with ambiguity and leading projects with shifting business requirements
- Run ad hoc projects that are often data intensive and require comfort with numbers to make decisions.
- Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and drive bottom-line results.
- Effectively write business requirements for contact center-owned tools such as IVR, Genesys Cloud enhancements, chatbots, and CallMiner.
Requirements:
- Bachelor’s degree in Business, Finance, or Engineering. Our S&O team comes from a variety of backgrounds but are successful because of their ability to problem solve and think analytically.
- 3-6 years of tangible work experience dealing with process improvement, operational impacts, management consulting or data analytics.
- 1-2 years of proven work experience leading cross-functional teams to deliver small and large-scale projects to completion leveraging sound project management tools and techniques
- Demonstrate strong analytical thinking through excellent written and oral communication skills. Demonstrated ability to speak up, raise opportunities, add clarity as the expert, and work towards the best answer for the initiative.
- Skilled in negotiating, influencing others, analytical thinking, leading others, and executing and implementing projects.
#LI-Hybrid #BI-Hybrid
Benefits & Perks:
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
