- Proactively monitor alerts for all cloud hosted IFS products and communicate with other resolver groups to rectify them
- Adhere to SLAs, OLAs, and KPIs within the targets
- Identify and categorize prioritized incoming events or alerts for IFS products
- Resolve issues that are identified through the analysis by using own skills, access, knowledge, and any other acceptable resource
- Identify knowledge gaps and produce Knowledge based articles to the team
- Collaborate with other suppliers/stakeholders to improve monitoring tools and standards
- Contribute to the operation (Event Management) coverage of 24x7x365
- Value Add
- Be on a bachelor's degree course
- Have MBCS
- Certified in Azure Certifications (AZ-900 or AZ-104)
- ITIL Certification
- ServiceNow Certified
- Nagios Certified Individual (NCI)
We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
