The key responsibility of this role is to support the in-life management of cash products by ensuring an exceptional journey throughout the product life cycle.
As part of the Offshore Operations team, the Operational Support Specialist is a key point of contact for the Onshore Operations team & Portfolio Management team.
Cross functional in nature, the role will involve supporting the in-life management of loan applications in addition to new product initiatives
Key Responsibilities:
- Processing of incoming & outgoing payments within agreed SLAs and KPIs, and in line with company policies and procedures.
- Setting up Direct Debits.
- Monitoring of group Emails (instructions/queries)
- Monitoring of Bank accounts for Incoming payments & doing reconciliation
- Communicating with Portfolio Management Team to ensure loan related payments are received on time.
- Effectively complete ad-hoc tasks and initiatives as directed across the business
- Support other BAU requirements of Operations teams aside from primary activities.
- Have a clear understanding of Role of Operations in the Life Cycle of Product.
Skillsets required:
- Understanding of the Banking Industry.
- Basic knowledge of UK Lending products & concepts.
- Excellent communication both oral & written required
- Computer literate and the ability to work on a variety of IT platforms
- Should be a team player.
- Energetic, enthusiastic, driven to go the extra mile
- Flexible, eager to learn
- Open to occasional weekend work and/or evening hours when and if required
- Willingness to work flexibly and as part of ONE team, helping out in different business areas as required
- Passionate about delivering excellence in service and quality
- Graduate/Post Graduate degree in Finance. Any relevant experience in operations in banking domain is an add-on advantage.
