Job Summary
The Service Delivery Team at Vonage provides a unique one on one onboarding experience for high value new accounts. The Associate Project Manager is responsible for project management of the highest segment of new high value accounts.
The successful candidate will demonstrate proven leadership experience in a customer service or project management environment. The Associate Project Manager reports directly to the Service Delivery Manager. Candidates for this position may be required to work a schedule that could include nights and/or weekends.
Essential Job Functions
- Manage the onboarding of high value accounts
- Facilitate face-to-face communication and project feedback, from initial kickoff through milestone reporting and close-out.
- Work with cross-functional Vonage stakeholders to define project scope based on client needs and expectations.
- Participate in calls with Sales to learn about account and advise on best practices for potential deals or deals about to close
- Monitor and manage activation and porting dates for all assigned accounts
- Manage/complete multiple projects in a timely manner while still handling daily call/email volume
- Participate in post-project evaluation sessions.
- Coordinating with internal teams to complete labor intensive tasks which typically fall to the customer for completion
- Answer customer questions, via phone or email, on all company supported applications
- Provide customer focused support using clear and descriptive methods
- Work with multiple departments to provide internal education and assistance
- Additional relevant duties as assigned
- Communicate, implement and support process change initiatives as directed by management
Specific Requirements
- Bachelor’s degree in related field preferred or equivalent experience
- 1-2 years industry experience
- Outstanding communication skills; oral and written
- Excellent time management skills
- Strong listening skills
- Conflict management skills
- Ability to work in a fast-paced environment
- Detail oriented
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
