We are currently seeking a full-time Associate Project Manager to complement our growing team in Madison, Wisconsin. Tyler Technologies - Wisconsin, a Madison-based division of Tyler Technologies helps Wisconsin government entities Web-enable their information services. Our electronic government solutions use technology to increase efficiency and reduce costs for governments and their constituents.
Our mission is to knock the socks off our Wisconsin clients as well as the citizens they serve. To do this we need a rock star Associate Project Manager to keep the hundreds of moving parts going full steam ahead in perfect unison. People often say that Government should serve its constituents more like businesses serve their customers. We make that ideal a reality by removing technology as a barrier and helping government engage with citizens in a meaningful way online twenty-four hours a day, seven days a week.
We are a premier provider of Internet-based, electronic government services that help government entities use the Internet to reduce costs and provide a higher level of service to businesses and citizens. We contract with governments and design, build, and operate Internet-based portals on their behalf. We build websites, web and mobile applications for government portals allowing businesses and citizens to access information and complete transactions such as applying for permits or renewing licenses online. Our unique business model allows us to reduce our government clients' financial and technology risks and obtain revenue by sharing in the fees generated by electronic services.
Responsibilities:
- Assists the Director of Project Management with development, implementation, and support of the assigned products: Content Management System (template websites) and AccessGov (form builder) platform
- Supports and/or leads demos and training for internal and external users
- Provides tier 1 support for administrative users and tier 2 support for end users of the template websites and forms
- Uses data from support tickets to identify and propose improvements to the products, documentation, and processes
- Develops subject matter expertise in configuration options for the assigned products
- Assists the Director of Project Management in the development of form prototypes
- Performs scheduled maintenance updates for websites and forms, as requested by the partner
- May lead the implementation of template websites and forms requiring the generation of status reports, timelines, administrative user training, and launch
- Assists the Director of Project Management with product upgrades including regression testing, scheduling, and external customer communications
- Maintains primary responsibility for continually updating the Webmaster’s website, which is a communication and training portal for administrative website users, to remain relevant
- May function as the project manager for internal projects, which includes documentation of scope, development of timeline, development of a communication plan, and coordination of multiple divisions for project completion
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Qualifications:
- Must display a positive attitude and patience in dealing with customers with varying technical experience or knowledge
- Excellent listening skills to accurately assess requests and information provided by partners
- Self-motivated with the ability to multi-task, prioritize tasks and deliver results to ensure timely follow-up and follow-through
- Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment
- Must possess strong analytical and problem-solving abilities
- Must display initiative to help identify opportunities for improvements based upon customer feedback
- Proficient with the Microsoft Office Suite
- Exposure to a CMS system in a professional environment is strongly preferred
- Excellent written and verbal communication skills
- Must be self-motivated and proactive
Why work for us?
- Your work product will be used by thousands if not millions of people
- We offer the excitement of a start-up AND the benefits/support of a big company
- We encourage new ideas and different approaches to your work
- We provide excellent opportunities for career growth and professional development
