The Project Manager successfully manages the implementation of Tyler software for new and existing accounts, from the contract signing through formal transition to the support department, on time and within budget. The Project Manager delivers high quality knowledge transfer services to clients, gaining a comprehensive understanding of workflow, business/technical requirements and needs to ensure that the client is able to use Tyler software products efficiently and effectively to achieve daily operations.
Responsibilities
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Develop the implementation project plan, outlining the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
- Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
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Manage and assume accountability for all aspects of projects related to delivery of client software and services.
- Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
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Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
- Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
- Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
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Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third party vendors or clients.
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Communicate completion of milestones to clients and secure formal acceptance from them.
- Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
- Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals.
- Maintain the project team’s calendar commitments by keeping all project event information current.
- May identify add-on sales opportunities and manage contract addendum and purchase orders.
- Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
- May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree, or comparable work experience.
- Software life cycle and enterprise software knowledge.
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Excellent planning, organizational skills and ability to follow-through until process are completed.
- Exceptional customer service skills.
- Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.
- Proficiency using computers and exposure to IT infrastructure components.
- Strong decision making and problem-solving skills.
- Strong analytical ability, particularly in a technical environment.
- Ability to interpret the client’s needs and expectations of the software and customize, when possible, the training experience to display the software’s ability to fulfill those areas
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Strong skills in Microsoft Office and related tools.
- Demonstrated ability to prioritize and complete multiple tasks in a fast paced, technical environment.
- Demonstrated ability to maintain a positive, professional attitude.
- Strong negotiation, conflict resolution, and persuasion skills.
- Valid driver’s license.
