Associate Product Sustenance Engineer

POSITION TITLE (ENGLISH): Associate Product Support Specialist          

REPORTING TO: Manager                              

REPORTING LOCATION: Bangalore                

WORKING LOCATION: Bangalore                    

SUMMARY OF POSITION AND OBJECTIVES:

                                                 The Associate Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support. They will work closely with the Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests. They will support Change and Problem management process also.

POSITION & OBJECTIVES:

Job description:

1) Develop expertise on in-house applications.

2) Responsible to drive all technical and functional issues towards closure

3) L2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support

4) Creation of ticket and tracking through lifecycle

5) Co-ordinate with L3 support for application bug/ enhancement requirement. 

6) Support L3 team during implementation.

This role involves 24*5 rotational shifts supporting internal customers (within the organization) and On-Call support.

EVOLUTION:

What we offer:

EITS India is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that ‘Our people are our assets’ and we ensure that all our staff are provided with great work environment, good benefits and challenging Global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

BSC/MSC/BC/MCA/MS-IT, BS-IT

• Excellent analytical and problem solving skills
• Excellent verbal/written communication skills. Competent in English.
• Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)

Profile description:

Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.

Ability to produce clear written material.

Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Customer focused and goal orientated with keen attention to detail.

Strong sense of ownership and ability to follow tasks through to completion