Associate-Product Ops

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Product at Innovaccer

With every line of code, we accelerate our customers' success, turning complex challenges into innovative solutions. Collaboratively, we transform each data point we gather into valuable insights for our customers. Join us and be part of a team that's turning dreams of better healthcare into reality, one line of code at a time. Together, we’re shaping the future and making a meaningful impact on the world.

About The Role

Join our dynamic Product Content team at Innovaccer. As a Content Associate, you will be crucial in shaping how our users interact with and understand our products. You will be responsible for creating a wide range of technical and marketing content that educates and engages our target audience. Your work will include developing technical documentation, product marketing collaterals, and product enablement content. This role is a unique opportunity to grow into a subject matter expert or content specialist while working on diverse content creation projects.

A Day in the Life

• Develop concise technical documentation for end-users, including user guides, release notes, and how-to videos.
• Utilize digital adoption platforms such as WalkMe to create interactive product tours that enhance user experience and product understanding.
• Craft compelling product marketing materials, such as whitepapers, blogs, FAQ sheets, and other collateral, to support our marketing efforts.
• Create comprehensive product enablement content, including training guides, enablement decks, and sales pitch decks, to support our sales and customer success teams.
• Collaborate with product managers, engineers, sales teams, and customer success teams to gather information and ensure the accuracy and effectiveness of content.
• Participate in content strategy planning to ensure alignment with company goals and user needs.
  
  Your work will enable all of these:
• Elevating Product Usability and Customer Satisfaction: Produce premium documentation and engaging marketing materials that improve user experience and satisfaction, making our products more intuitive and accessible.
• Maintaining Documentation and Marketing Excellence: Ensure that all technical documentation and product marketing collaterals are meticulously accurate and current, supporting the seamless introduction of new products and updates.
• Promoting Team Collaboration and Knowledge Sharing: Act as a linchpin for knowledge exchange within the company, enhancing synergy between product managers, developers, marketing, sales teams, and other stakeholders through clear, coherent documentation and compelling marketing narratives.
• Boosting Customer Success and Product Adoption: Create content that simplifies the learning process and enhances product adoption, including training guides, enablement decks, and sales pitch materials, contributing to the overall success of our customers.

What You Need 

• 0-2 years of experience in content creation, technical writing, or a similar role. Fresh graduates with relevant internships or project experience are welcome to apply.
• Familiarity with HTML/CSS, digital adoption tools like WalkMe, and multimedia content creation tools is a plus.
• Experience with documentation tools like Confluence and knowledge-base software like Helpjuice is a plus.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple projects simultaneously
  
  This role is an excellent opportunity for someone passionate about technology and knowledge management, eager to grow their skills in technical communication, and committed to delivering high-quality content that meets the needs of both - internal stakeholders and end-users

Here’s What We Offer

• Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
• Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
• Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
• Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
• Creche Facility for children*:Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices 

Where and how we work

Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.