We are looking for an experienced candidate with hands-on experience as a Product Owner / Business Analyst for a Salesforce Platform implementation.
Key Responsibilities:
Requirements Gathering:
- Collaborate with stakeholders to understand business requirements, goals, and challenges.
- Conduct interviews, workshops, and meetings to capture detailed business requirements and translate them into functional specifications.
- Create user stories, use cases, and process flow diagrams to document requirements.
Salesforce Solution Design:
- Work closely with Salesforce developers and architects to design solutions that meet business needs.
- Ensure that Salesforce solutions align with best practices and leverage platform features such as Sales Cloud, Service Cloud, Experience Cloud, and more.
- Identify opportunities for Salesforce automation, integrations, and customizations to optimize business processes.
- Create wireframes, mock-ups, and prototypes to visualize Salesforce features and enhancements.
- Ensure solutions are user-friendly and meet both functional and non-functional requirements.
Stakeholder Management:
- Act as a liaison between business teams and the technical Salesforce development team.
- Communicate project status, risks, and solutions clearly to all stakeholders.
- Ensure alignment between business expectations and Salesforce project deliverables.
Testing and Quality Assurance:
- Develop test plans and test cases to ensure that Salesforce solutions meet functional requirements.
- Facilitate user acceptance testing (UAT) with business stakeholders and provide support during testing phases.
- Validate the quality of deliverables to ensure that they meet business needs before deployment.
Process Optimization:
- Analyze existing business processes and recommend improvements using Salesforce capabilities.
- Propose automation solutions to streamline workflows, enhance productivity, and reduce manual effort.
Documentation and Training:
- Prepare detailed documentation of Salesforce processes, configurations, and customizations.
- Create user manuals, guides, and training materials to support end-users in adopting Salesforce solutions.
- Conduct training sessions to ensure users are proficient in new Salesforce features and functionalities.
- Create and maintain comprehensive documentation, including requirement specifications, process flows, and user guides.
Must have Skills: Spanish, English, Product Ownership, Business Analysis.
- 8+ years of experience as a Business Analyst, with at least 5-6 years working on Salesforce projects.
- Hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud or other Salesforce products.
- Proven experience in gathering and documenting business requirements, creating user stories, and developing functional specifications.
Skills:
- Strong understanding of Salesforce capabilities and best practices.
- Excellent analytical and problem-solving skills.
- Strong verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
- Proficiency in project management tools (e.g., Jira, Trello) and Salesforce tools like Salesforce Lightning, Process Builder, and Flow.
- Proficiency in creating detailed documentation and user stories.
- Fluent in Spanish & English language
- Available to travel frequently to Mexico for weeklong periods.
Preferred Skills:
- Salesforce certifications such as Salesforce Certified Administrator or Business Analyst are highly desirable.
- Exposure to Salesforce CPQ.
- Travel & Tourism sector experience.
- MBA or advanced degree is a plus.
- Agile methodologies/Scrum certifications.
