Job Summary:
Process transactions and queries related to Pensions for Tesco colleagues in the UK / Ireland to ensure their benefits & payments are processed accurately and on time.
In this job; I am accountable for:
- Following our Business Code of Conduct and always acting with integrity and due diligence
- Responsible for completing tasks; transactions and Queries (Calls & Emails) within agreed Pensions KPI's
- To complete processing / reviewing transactions as per the agreed SLA by ensuring good quality scores and meet the agreed utilization. Identify any risks and compliance impact issues and mitigate
- Identifying operational improvements and finding solutions by applying Cl tools and techniques
- To actively give ideas and involve in running service and process improvement projects within the team giving tangible benefits to the organization
- Knows and applies fundamental work theories/concepts/processes in own areas of work
- To constantly seek legislation update and be up to date on the Pensions Knowledge
- To understand the pan pension concepts to clear accreditation at all levels
Process Knowledge
Basic MS Office - Excel; Word
Eye-to-Detail
Speed and Accuracy
Planning and Organising
Basic Numeracy skills
CI - Foundation Concepts
OPS-TPR-IC1
Experience relevant for this job:
-Preparation of calculations & official correspondence (letters / communication packs)
- experience in a customer service based environment
Good to have - Demonstrable management experience in Pensions Administration
Last date of application: 26th Nov 2024
Important Notice:
On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [email protected]
