Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region.
Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland.
What You'll Do
- Drive revenue growth and increase value across aggregator platforms by deepening partnerships and leveraging our international brand portfolio.
- Lead monthly and quarterly marketing campaigns, ensuring efficient budget allocation and optimal performance across platforms.
- Scale and streamline delivery processes, including launch plans, sales initiatives, marketing activities, and expansion/selection reviews to maximize success.
- Lead end-to-end campaign activations on key platforms, from initial planning to execution.
- Regularly analyze campaign performance, providing insights on financial viability and impact on brand growth.
- Leverage data-driven insights to refine future campaigns and align them with business objectives.
- Build and maintain relationships with key platform partners to unlock growth opportunities.
- Stay informed about platform trends, offerings, and new marketing tools to keep our brand at the forefront of the industry.
- Collaborate with Operations, Branding, Finance, and Analytics teams to enhance restaurant performance and meet revenue targets across online platforms.
- Work with senior leadership in Branding and Operations to develop strategies that retain and grow brand presence in the market.
- Establish standard work methods and frameworks to manage key brands effectively, expanding volume and profitability.
- Maintain consistency across multiple online menus and ensure strong performance management.
- Meet and exceed monthly financial and qualitative targets, fostering long-term relationships with aggregator partners.
- Actively engage with prospects and partners via email, phone, and in-person meetings to strengthen engagement and build lasting partnerships.
What we're looking for
- Experience with food aggregator management, including managing partnerships, understanding platform dynamics, and driving performance
- Proficiency in Arabic (spoken and written)
- Proven background in partnerships, revenue management, or a related field
- Strong analytical skills with the ability to interpret data to inform and drive strategic decisions
- Excellent communication skills with a demonstrated ability to build and maintain strong relationships
- Familiarity with aggregator platforms and digital marketing strategies is a plus
Benefits
- Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
- Be involved in customized workshops run by the Kitopi Academy.
- Have the chance to work in an international, diverse, and inclusive environment.
- Become part of one of the most caring communities out there.
- Free and unlimited access to a nutritionist.
- No Dress Code! (T&C applies).
- The famous team activities and social events bursting with fun.Inclusive private health insurance.
- Up to 50% discount on Kitopi brands.
- Annual leave as per the company policy.
- Flexible working hours to support work-life balance.
Additionally, we offer:
- Wellness spaces designed for mothers inclusive for all.
- Monthly well-being programs to nurture your mental and physical health.
- Informative and empowering webinars to support your growth.
- Social Thursdays and Fridays across markets to gather and connect with colleagues.
Recruitment Process and Timeline
First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.
If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.
Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.
So, what does it really mean to work at Kitopi?
We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.
Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.
Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.
Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.
