Associate Partner Success Lead

What you will do:

• Launch Hallow for Schools Partners: Hallow has partnered with hundreds of Catholic schools across the country. One of your main responsibilities will be overseeing the relationships with our smaller schools partners, launching new relationships, and uncovering opportunities for cross-sell / upsell additional partnership services, while also managing the renewal process.


• Ongoing Partner Engagement & Learning: Our goal is to help every member in our partner communities build a daily prayer habit. That requires us to continue to engage our partners with seasonal marketing resources, community engagement events, and case studies of what is working well in high engagement communities 


• Help Improve Our Sales Process: We are in the early innings of building our school sales process. You will play a critical role in listening to our customers and learning how we can improve both our sales approach and product offering.


• At Times, Assist our Customer Support team: a critical part of your training will be to spend your first month learning the ins and outs of our B2B partners in our customer support team. This could include answering customer inquiries, handling tickets, fielding inbound calls and responding to customer emails. 


• Be a HUGE part of Hallow’s Growth: Your work will directly impact Hallow’s ability to grow to millions of people praying around the world. 

What you’ll love:

• Mission: This work is incredibly humbling. Every day we get amazing stories and get the pleasure of working on something that impacts lives. One of my favorite user quotes: “I hate quoting an old, overused cliché, but I’ve been very lost. And I think for the first time in a while I may be found.”  


• Ownership: You’ll be owning Hallow's relationships with leaders in Catholic schools and parishes across the country. There is nothing more exciting than supporting those directly responsible for the next generation of Catholics developing a personal relationship with God.   


• Growth: From day 1, you’ll be a part of the startup journey. Over the next year, we’ll continue building out the team, and we’ll need your help in building a global network of community partners.  


• Flexibility: HQ will be in Chicago and would love to have as many team members there as possible, but you will be responsible for building relationships across the country so are flexible on location.  


• Comp: We will pay competitive market rates both in terms of equity, cash, & benefits.  

What we are looking for:

• Passion: First & foremost, we’re looking for someone excited about our mission. It makes it a lot more fun :) 


• Relationship Oriented: The central focus of partner success operations is the ability to understand where someone is falling short of their potential and to help them achieve it. Strong relationship management will be critical.  


• Analytically Driven: In order to understand if we are having a positive impact in our partner communities, we will need to set measurable impact targets and be disciplined in tracking our progress toward our goals.  
 
• Proactive: As we grow, we will need to continually iterate our process and optimize our relationship management processes. Proactively looking for ways we can improve and test new strategies is a priority.  


• Process & Detail Oriented: We really care about what we’re doing & try to build as fast as we can. In order to provide a world-class experience to our partners while moving quickly across multiple relationships, we need to document all of our internal and external activities. Clear and consistent written communication is paramount.  


• Experience: Having worked in a customer success or customer operations role previously is a plus, but is not required. Bonus if you have any experience in the world of Catholic education.