OakNorth is hiring an

Associate - Operations - Deposits

Gurugram, India
Full-Time
The key responsibility of this role is to support the origination and in-life management of deposit products by ensuring an exceptional customer journey throughout the product life cycle.

Job Responsibilities:

  • As part of the Offshore Operations team, the Operational Support Specialist is a key point of contact for the Onshore Operations team.
  • Working closely with the Onshore Teams to ensure the efficient and compliant completion of Deposit tasks.
  • Cross functional in nature, the role will involve supporting the origination and in-life management of retail and SME deposits applications in addition to new product initiatives.

  • Daily Operation Tasks will include:
  • Processing all applications through a workflow system effectively, within agreed SLAs and KPIs, and in line with company policies and procedures.
  • Dealing with various tasks received in processing queue as per the application received for retail deposit customer.
  • Sending appropriate Emails to customers as per the application received
  • Processing of Customer Emails (instructions/queries)
  • Processing of Customer documents & validation them in-line with Bank’s policy.
  • Processing of Funds received for deposit customers through various channels.
  • Creation of accounts based on request from clients.
  • Processing of Customer maturity & notices emails.
  • Effectively complete ad-hoc tasks and initiatives as directed across the business.
  • Support other BAU requirements of Operations teams aside from primary activities.
  • Have a clear understanding of Role of Operations in the Life Cycle of Product. 

Skillsets required:

  • Understanding of the Banking Industry.
  • Basic knowledge of corporate/retail banking products & concepts.
  • Excellent communication both oral & written required.
  • Computer literate and the ability to work on a variety of IT platforms.
  • Should be a team player

Personal attributes:

  • Energetic, enthusiastic, driven to go the extra mile.
  • Flexible, eager to learn.
  • Open to occasional weekend work and/or evening hours when and if required.
  • Willingness to work flexibly and as part of ONE team, helping out in different business areas as required.
  • Passionate about delivering excellence in service and quality.

Academic Qualifications:

  • Graduate/Post Graduate degree in Finance. Any relevant experience in operations in banking domain is an add-on advantage.

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