Associate, Network Support - NYC

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries. 

At Rokt, we practice transparency in career paths and compensation. 

At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for an Associate, Network Support

Compensation: $75,000 salary , employee equity plan grant & world class benefits.

Rokt’s Customer Operations team is responsible for the build, implementation, QA and troubleshooting of our solutions with our partners and clients in a way that ensures the long-term health of its network. We are seeking an experienced operator that can raise the bar and manage Rokt’s most complex implementations and internal processes, as it enters a period of hypergrowth.

The Associate role will focus primarily on content moderation, ensuring that the various experiences shown to end customers across the network meet Rokt’s and our client’s standards. You will do this by developing robust quality assurance skills. This work is coordinated in Jira, a tool that you will either have experience with or learn on the job. Associates will become experts in Rokt’s suite of products, and learn how to use the tools that enable our clients. Over time, our Associates learn a suite of technical skills, including familiarity with Rokt’s products, HTML, CSS, Javascript, JSON and many others, helping you advance at Rokt and your career more broadly.

Responsibilities:

• First line of product support for both internal and external users
• Ensure quality assurance across both sides of the Rokt network
• Brand campaign approvals to check for compliance with Rokt’s Ads policies
• Audit Ecommerce experiences to proactive identity errors in integrations
• Help facilitate special projects internally to improve the Rokt product
• Strategize on process and product improvements to drive efficiencies in daily operations

Requirements

• BA/BS degree
• French, German and Japanese speakers are a plus, but are not required!
• Project management - highly organized and able to prioritize tasks effectively
• Reacts well when placed under stressful conditions or pressure
• Positive attitude and able to enjoy the work they do
• Effective communicator - able to simplify and effectively explain complex solutions
• Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution
• Bonus points for technical experience with HTML/CSS, Javascript, JSON, XML, with some familiarity with API integrations

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your entire family! 
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.