As a member of Global Network Operations Centre (GNOC) team, the Associate/Specialist is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.
Essential Functions
The Skills You Bring:
Understanding of customer topology and potential work-around scenarios to mitigate client impact.
Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.
Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.
Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.
In-depth understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
Bachelors degree, OR 3+ years of relevant work experience
Sound understanding and working knowledge of routing protocols such as BGP, EIGRP, IS-IS and OSPF.
Good working knowledge on Cisco 65xx/72xx/76xx, Nexus 5k/7k & FEX, Arista switches, Bluecoat proxy, F5 LTM & GTM, Juniper, Silver Peak.
Good Knowledge of SolarWinds, Netcool, or other fault monitoring toolsets
Good Knowledge of ServiceNow or other incident and change management tools.
Broad knowledge and background on TCP/IP, MPLS, WAN, LAN SDWAN and Cloud technologies.
Good Knowledge of datacenters and wide-area-network routing/switching, tunneling, security operations/Network Design or engineering, MPLS and Ethernet carrier transports
Ability to interpret firewall logs and look for specific permission or denial of a source IPs to a specific destination in support of troubleshooting.
Experience on Packet analyzer, Network discovery Tools like Thousand Eyes, Netbrain, Wireshark.
GO On-site Flex working model
Basic load balancer knowledge.
Previous experience in Network Operations.
Excellent verbal/written communication, organizational skills, ability to prioritize a constantly changing workload. Interpersonal skills and ability to excel as part of a team.
MS Office suite proficiency.
Preferred Qualifications
2 or more years of work experience
Preferred: ITIL certification
Preferred: Cisco CCNA, Juniper JNCIA, AWS, Silver Peak.
Desirable
Any experience of network automation especially toolsets such as Python or Ansible
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
