About the Team: Reporting to the Store Manager, the Associate Store Manager of Sales is responsible for overseeing and maximizing the sales productivity of the retail component of SSENSE Montreal’s omni-channel customer journey. Through our retail concept’s hybrid omni-channel, walk-in, and appointment-based models, the candidate will cultivate client relationships to ensure we deliver a best-in-class customer experience. The candidate will foster a positive work environment that embraces SSENSE brand values and achieves both company and financial objectives. They will coach and mentor direct reports to improve performance, develop future leaders and a talent pipeline, while identifying external talent for SSENSE Montreal’s retail business.
Why Join Us:
Ensure sales targets are achieved. This includes walk-in, appointment, direct online and Stylist-specific sales
Demonstrate sales leadership for staff by playing an active role on the sales floor and providing on-site coaching as required.
Manage the customer journey through walk-ins and appointment models. This includes productivity, presentations, inventory management and after sales service to ensure an outstanding customer experience
Maintain current visual direction through identifying, communicating and ensuring highest standards of visual presentation to drive growth through product assortment and presentation optimization
Ensure all store sales team members are equipped with the necessary knowledge and skill sets
How To Excel In This Role:
A minimum of 5 years management experience in a high volume clienteling environment and retail operations
Proven experience establishing trusting relationships in an multi-channel environment
Excellent written and verbal communication skills in both English and French
Excellent knowledge of the labels carried by SSENSE
Ability to lift heavy boxes (15kg approximatively)
What Sets You Apart:
Exceptional interpersonal skills with a natural ability to build relationships with clients
Ability to lead, coach and mentor all employees to achieve personal and professional goals
Entrepreneurship mindset, autonomous, organized and manage priorities with an eye for details
Ability to multitask and to work in a fast-paced environment, while delivering an exceptionally high level of customer service
Perks And Benefits:
Extended health and dental benefits, including comprehensive mental health programs and coverage
Parental top up program
Generous Employee Discount
Access to telemedicine and employee and family assistance program
Savings and retirement plan matching contributions
Gender Affirmation Coverage Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology
SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!
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