Customer Experience & Integrity (CXI) houses numerous teams within DoorDash, with the aim to build strategy, conduct planning and drive solutions to strengthen extraordinary customer and support experiences. As part of the CXI organization, our team’s mandate is to accelerate DoorDash’s business through world class customer experiences.
The team manages and operates DoorDash's large and growing customer operations, with the ultimate goal of delivering an effortless support experience every time… and at a tremendous scale. This is an exciting global startup opportunity for someone looking to make a difference for our customers in Canada, Australia and New Zealand (CANZ), whilst operating in a global environment.
Please note, this position is offered on a Fixed Term Contract (12 Months).
Our team is looking for an Associate Manager, Customer Experience to help our CXI team meet and exceed DoorDash's expansion goals and to enable empathetic and effective interactions with our customers. You will have demonstrated experience of effective execution and are excited to help solve some of our most challenging problems.
You'll be a problem solver, responsible for helping ensure that a large team - including operations, product and engineering - is working together seamlessly to provide an exceptional customer experience. You will report to a lead within our Customer Experience Organisation.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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