Coinbase is hiring an

Associate Manager, Client Onboarding

Remote

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The Institutional Onboarding team is made up of high functioning, solutions oriented, compliance support professionals at different levels who work independently and together to mitigate risk for Coinbase and our clients. The team builds relationships with Sales, Account Managers, Compliance, Engineering, etc. to rapidly drive the Onboarding process forward.

The Associate Manager role is integral to the continuous review of Coinbase Institutional clients. As the Associate Manager, you will be responsible for managing and overseeing a team of analysts that complete KYC Refresh, Periodic and Trigger Reviews across the suite of products for our Institutional client base. This individual will also interact with coverage teams and serve as the main point of escalation, ensuring timely resolution of any issues related to KYC Refresh, PR, or TR.  Associate Managers of the Institutional Onboarding team are up to date on and considered SMEs in industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and provide guidance and feedback to analysts, working collaboratively to meet SLA’s and   

What you’ll be doing (ie. job duties): 

  • Develop and lead a team of high performing analysts.
  • Responsible for the overall performance of the team. 
  • Responsible for meeting operational and business goals for the team.
  • Ensure the team reaches Service Level Agreements (SLA’s) (including resolution, quality and productivity).
  • Provide subject matter expertise on all things AML/KYC, along with coaching and guidance to analysts. 
  • Assist with preparing reporting for various governance forums across the organization.
  • Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
  • Work cross functionally across account management, sales, product and engineering teams to solve complex problems in the KYC Refresh, Periodic and Trigger review space. 

What we look for in you (ie. job requirements): 

  • B.A./B.S. degree or equivalent
  • Fluent in English
  • 2-3+ years leading a team either in institutional client onboarding or compliance operations.
  • Experience in KYC / AML / EDD background within the financial services industry, with a focus on institutional client onboarding.
  • Working knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance)
  • Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
  • Work within defined shift hours and participate in a weekend or on-call rotation (depending on business need)
  • Fantastic communication and interpersonal skills, with the ability to collaborate across departments and interact with institutional clients, cross functional partners, and regulators professionally.

Nice to haves:

  • CAMS certified (not required, but a major plus)
  • Proficient in Google Suite, Salesforce, Slack and Jira

Job #: P62238

#LI-Remote

Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).

Pay Range:
₹3,855,000₹3,855,000 INR

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view the Know Your Rights notice here.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.    

 

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