Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
Key Responsibilities:
Act as the primary point of contact for the range of strategic and operational questions for our GTM leadership globally.
Develop performance tracking frameworks and insights to report to C-suite & GTM leadership.
Frame & automatize weekly reporting dashboards for the GTM leadership team, collaborating cross-functionally with our Marketing Operations, and Data & Systems teams
Contribute to implementing global transformation programs to deliver improvements to our GTM operating model, notably via implementing standard SaaS processes (e.g. Sales-Success handover, renewal & risk process)
Collaborate cross-functionally with SDR/BDR, Partnership, Account Executives, Customer Success and Systems team to optimize our use of Sales & Success tools (e.g. Salesforce, Chilipiper, Totango).
Qualifications:
You have 3+ years of experience with a proven track record in revenue or business operations in a tech or SaaS environment. Direct experience in Sales or Success Operations and a background in strategy consulting or in investment banking a strong plus.
You are analytical and data-driven, you master analytical tools or you learn fast (e.g., Looker, SQL, Salesforce reports)
You are not afraid to get your hands dirty (e.g., doing analysis/ looking for data by yourself on a daily basis)
You are able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. You have solid prioritization skills, and you like defending your choices towards seasoned executives
You have a solid business sense and a good ability to take a step-back on analysis to drive insights
You are a results-driven, analytical yet empathic leader
You always shoot for excellence
You are enthusiastic, reliable and fun: people enjoy working with you and trust you
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, internet, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
