The Role 

The Associate IT Operations Engineer is responsible for providing on-site and remote technical support to end-users, diagnosing hardware and software issues, and assisting in maintaining IT retail or CpG infrastructure. This entry-level role requires basic troubleshooting skills, strong customer service abilities and a drive to learn and grow.

Responsibilities 

• Provide basic troubleshooting for hardware, software, and network issues. 
• Assist with set up, configure, and deploy desktops, laptops, printers, and other IT equipment. 
• Assist with basic network troubleshooting, including Wi-Fi connectivity and IP configuration. 
• Document issues, resolutions, and escalate complex problems to advanced support when necessary. 
• Assist in user onboarding 
• Travel to client sites to provide hands-on support as needed and requested. (up to 75%) 
• Other Duties as assigned

Qualifications  

• Associate degree in IT, or advanced service desk experience (3+ years). 
• Basic understanding of Windows/macOS operating systems and common software applications. 
• Basic understanding of networking 
• Strong communication and customer service skills. 
• Willing to learn and grow technical skills in either GTI CpG or Retail IT 
• Valid driver’s license and ability to travel to client sites. 
• Ability to lift and move IT equipment (up to 75lbs).

Additional Requirements 

• Must pass any and all required background checks  
• Must be and remain compliant with all legal or company regulations for working in the industry  
• Must be a minimum of 21 years of age 
• Must be approved by state badging agency to work in cannabis industry