About Carvana…
If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...
- Search and browse our inventory of over 20,000 vehicles that we own and certify.
- Narrow down search results using highly intelligent filtering tools/components.
- View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
- Secure financing in minutes using Carvana’s in-house service or their own bank.
- Interact with GUI components to easily customize loan length, down payment, and monthly payment.
- Generate, upload, and eSign all documents online (no ink necessary).
- Schedule front door delivery or pick up at one of our vending machines.
- Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).
For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do.
THIS IS A 100% ON-SITE POSITION
Position Overview:
In this position you’ll be expected to deliver exceptional customer service to our internal and external customers. You’ll have demonstrated proficiency in all aspects of service desk responsibilities, including but not limited to triaging tickets and basic technical support and troubleshooting. Hiring is contingent upon passing a complete background check. This role is not eligible for visa sponsorship.
What you’ll be doing:
- Handling escalated basic service desk escalations.
- Handling the responsibilities of IT equipment which includes asset management, shipping, inventory and set-up.
- Assisting with basic desk-side support issues, meeting rooms and other AV, TV, and projector issues.
- Solving challenging technical issues using communication tools and internal support resources, while providing prompt and professional communication.
- Reviewing incoming Service Desk tickets to diagnose problems, gather additional information, and identify solutions.
- Using excellent judgment skills to be able to properly evaluate situations and determine if the issue can be resolved quickly over the phone/email or be escalated appropriately.
- Providing Onboarding Support to new Carvana employees (hardware deployment, software update/deployment, move in day technical support)
- Serving as a resource for questions, inquiries and escalations from Tier 1 team
- Logging all technical issues in ServiceNow with as much detail as possible.
- Other duties as assigned.
What the job requires:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- High School diploma or equivalent
- Minimum 2-3 years of experience in the technical support field.
- Ability to read, comprehend and execute on intermediate level technical knowledge articles.
- Able to effectively communicate with team members to help resolve issues.
- Ability to travel between multiple Phoenix headquarters locations.
- Valid and current driver’s license.
- Excellent time management & prioritization skills.
- Experience troubleshooting and administering one of the three major endpoint operating systems, Windows, MacOS, and ChromeOS
- Experience with G Suites, Okta, ServiceNow, Jira, and Workspace One
- Ability to blend creativity, problem solving, and technical skills to support end-users
- Experience with major types of mobile devices (iOS, Android Devices)
- Skills in Windows Operating System (recent flavors: Windows 10 & 11).
- Experience with troubleshooting AV equipment such as HD TVs or Projectors.
- The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind.
- High level of learning agility, and an aptitude for dealing with a fast paced-work environment
- Maintaining dynamic troubleshooting skills while dealing with ambiguous situations or issues
- Be willing to take on new projects even if that means learning something new
Legal Stuff…
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
