Our Opportunity:
Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are passionate about exceeding customer expectations in every interaction. Within Chewy, the Payments team plays a vital role in delivering an outstanding customer experience by enabling seamless, innovative payment solutions, improving order success rates, and optimizing payment operations to reduce costs.
To support this mission, Chewy is seeking a highly skilled and motivated Associate Director, Payments Engineering to join our team. This role is available at our offices in Boston, MA or Plantation, FL. Working with the Director of Payment Engineering, you will be responsible for the success of Chewy’s payment ecosystem, leading high-performing engineers to innovate and enhance critical payment infrastructure. You will drive the technical vision, architecture, and execution for one of the most impactful areas within Chewy.
This is a high-visibility leadership role with opportunities to influence Chewy’s strategic direction, collaborate with key customers across the organization, and shape the future of payments for Chewy’s growing business lines. The ideal candidate brings a consistent track record of leading large-scale payment initiatives for sophisticated retail environments, ideally spanning both e-commerce and physical stores.
Key Responsibilities
Minimum Qualifications
Preferred Qualifications
Why Chewy?
At Chewy, you’ll have the opportunity to:
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that’s fueled by superior customer care. Headquartered in South Florida and Boston, our team of over 17,000 members—dispersed across our customer service centers, corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it’s our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy’s environment is dynamic and faster than anything you’ve ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that’s not hard to do when we have our favorite four-legged friends by our side.
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Associate Director Q&A's