Associate Director, People Systems and Operations

Reporting to the Vice President, Total Rewards and People Operations, the Associate Director, People Systems and Operations will be responsible for overseeing the development, implementation, and management of HR systems, processes, and technologies that support the organization’s people operations. This role focuses on improving efficiency, employee experience, and operational scalability through innovation and best practices.

Systems & Technology:

• Develop and implement a comprehensive people technology strategy that aligns with the organization's talent and business goals.
• Coordinate our teams to deliver scaled programs and projects and innovate quickly with a smooth, simple, end-to-end user experience.
• Sponsor the development and implementation of a comprehensive people systems infrastructure and roadmap, becoming the central owner across various enterprise and productivity tools across the People team.
• Own HRIS user enablement, implementation of AI, and self-service strategy

Shared Services:

• Oversee the team responsible for customer service administration and transactional needs (Tier 0 & Tier 1) with a focus on efficiency, data, and technology.
• Evaluate and optimize Jira configuration and People Team processes to improve efficiency and scalability.
• Ensure a customer-first approach is incorporated in all employee-facing experiences.
• Oversee end-to-end onboarding and offboarding workflows and experiences. 
• Stay up to date with local, national, and international laws, regulations, and best practices related to people management, compensation, and benefits to ensure compliance and minimize risks.

Data Analysis:

• Build the toolsets to extract meaningful data from all facets of People teamwork.
• Utilize data from multiple sources to deeply analyze programs, processes, and people metrics.
• Present findings in simple-to-understand, meaningful ways, along with recommendations gleaned from the results

What success looks like in this role: 

• Multi-year strategy built for People Systems and Operations
• Organizational data accuracy
• Employee satisfaction with Shared Service experience
• Time and touchpoint to resolution SLAs in Shared Service ecosystem

What we expect from you:

• 8+ years of progressive experience in people operations, systems, and people analytics
• 5+ years managing People Operations and/or HRIS admin teams
• Proven success developing and delivering a People Systems and Operations multi-year strategy
• Experience with Paylocity strongly preferred
• Experience lleading Workday implementation preferred
• Demonstrated expertise in people analytics and the ability to digest data and pull out insights, but also understand where the data comes from and how to optimize systems to support its digestion

The target base salary range for this position is $138,650 - $180,325, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.