Associate Director, Patient Services and Reimbursement Trainer

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

Summary of Job

The Associate Director (AD), Patient Services and Reimbursement Trainer is responsible for supporting the Franchise organizations in the design and delivery of training solutions to the Patient Services.  The AD, Patient Services Trainer ensures both Training & Development, as well as other functions (e.g., Compliance), is effectively represented in all training programs and solutions. This role will require the AD to quickly build relationships with key stakeholders and manage several stakeholders at various levels. The role requires a high level of performance as well as coaching, strategy alignment/execution abilities. Understanding and the training fundamentals to enhance performance learning for all of Patient Services is critical.

Essential Functions

•  Plan, design, facilitate, and evaluate training for all onboarding and on demand curriculum for the Patient Services function.
• Partner with Leadership and front-line employees, Patient Access, Sales, Compliance, Legal, and Marketing to identify knowledge gaps based on internal assessments and team feedback and address such with training/re-training initiatives.
• Play an active role in internal team advisory boards and partner with function leads to develop tailored trainings.
• Utilize knowledge of blended learning modalities, create training decks in collaboration with appropriate matrix teams and vendors, and directly partnering with National Sales Trainer to develop continuous learning initiatives.
• Manage vendor relationships in the development of content/workshops for Patient Services training initiatives and regional/national meetings.
• Support launch readiness by partnering with Patient Services Leadership and HUB teams to develop training materials that align with launch strategy.
• Create new content and ensure continuous education on resources and tools related to market access, patient services support Understanding medical necessity, claims and appeal assistance, information related to co-pay assistance, patient assistance programs, payer policy and processes is required.
• Provide education on Product Distribution and Ordering Support and Site of Care Assistance (which is based on the patient’s payer preference and available benefits).
• Provide education on how to navigate the complexity of the coverage reimbursement and patient journey landscape.
• Work cross-functionally with commercial functions to create and deliver high-level market access educational materials.
• Manage the process from start to finish for training content submitted through the Promotional Review Committee (PRC) process for new and existing training materials.
• Review, assess, track and report training effectiveness.
• Travel as needed for regional, national meetings as needed in addition to the training classes/field rides.

Job Requirements

Education

• Bachelor’s required; degree in healthcare, life sciences, or related field; advanced degree preferred.

Experience

• Minimum of 5+ years in pharmaceutical industry experience, with a focus on Access and Reimbursement, Patient Services, Market Access, and Field Support roles, or 3+ years field training experience.
• Candidate must demonstrate strong strategy, innovation, collaboration and analytical skills as well as excellent overall business acumen
• Rare Disease experience preferred.
• Prior experience leading projects and/or teams with regional or national impact.
• Track record of high performance with a strong understanding of what drives success in a commercial organization.
• Strong understanding of pharmacy and medical benefit (buy and bill) process and the needs of patients and provider to understand access from payers.
• Strong understanding of payer landscape (Commercial, Medicare, Medicaid,) and coverage support for a rare disease product.
• Experience in presenting and facilitating to groups of various sizes and tenure.
• Experience with successful project development, management, and execution.                         

Technical Skills

• Proficient in MS Office Suite

Non-Technical Skills

• Leadership experience in biotech/pharmaceutical industry required, product launch experience a plus.
• Highly Patient Focused.
• Exceptional enthusiasm with a drive to succeed.
• Demonstrated track record of professional growth.
• Ability to strategically think and tactically execute on patient and departmental objectives.
• Ability to collaborate, educate and lead peers all while working cohesively within a team environment, both office and field based.
• Remain professional during interactions with internal and external parties.
• Excellent organizational, written, listening, and communication skills a must.
• Excellent time management skills, both team and individually.
• Ability to influence others without authority.

Travel

Requires up to 50% domestic and international travel

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center, Suite 6, Princeton, NJ 08540 USA and can be contacted by emailing [email protected]. Controller’s data protection officer can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at [email protected].

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

#LI-PE1 

#Hybrid