Associate Director of Quantitative Research

Business Unit Mission:

The mission of the Associate Director of Quantitative Research is to assist in coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Quantitative Research will also assist with updating processes and internal systems to ensure the team is working as efficient as possible. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Responsible for providing guidance and mentoring members of the operations team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with the sales team and operations staff to address issues and/or make recommendations to improve performance on research projects.
• Working closely with the Director of Operations to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
• Monitoring productivity and quality of data collection of projects.
• Overseeing the billing process of the team, and ensuring projects end with expected profitability.
• Responsible for creating best practice documents between M3 and some of M3’s key accounts. Will serve as a point of contact for some of M3’s key accounts on the Quant team. Candidate will need to work closely with Sales and any other department’s lead on the account to ensure a smooth process for the client.
• Assist in the training of any new team members, as well as the training needs of current employees.

Essential Job functions:

Including, but not limited to the following:

1. Maintain regular and punctual attendance
2. Work cooperatively with others
3. Comply with all company policies and procedures.
4. Communicate (verbally and written) in a timely fashion with clients, team members and internal stakeholders.
5. Manage/mentor team of Project Managers and Senior Project Managers.
6. Ensure that the team is carrying their workloads and meeting KPIs.

Supervisory Responsibility: Yes

Outcomes:

• Team maintains an average of 6.4 on customer satisfaction
• Team maintains an average of 60 Net Promoter Score
• Team is meeting or exceeding billing deadlines and goals
• Create a spirited and engaging environment for direct reports
• Responsibility/oversight of at least 2 M3 accounts, and helping to drive an increase in business and client satisfaction.

Competencies:

• Adoption of M3 Initiatives – embrace/advocate new initiatives, adopting promptly and providing feedback
• Collaboration – establishes trusted partner relationships with other department heads
• Continuous Improvement – suggesting improvements; challenging the way we do things with the goal of improving
• Effective/Appropriate Communication – externally with clients/partners and internally with all stakeholders
• Leadership – driving M3 initiatives through the team, keeping morale high, serving as a leader to the team, identifying training needs, providing guidance/feedback
• Solutions Oriented – ability to problem solve, provide multiple solutions that occur on projects, with process, etc.

Minimum Experience: 

• 5+ years of experience in Quantitative Market Research
• 3+ years of project management experience
• Experience in healthcare focused Market Research preferred
• Minimum of 1 year of experience managing employees preferred
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)

Education and Training Required:

Bachelor’s degree or equivalent work experience preferred.

Knowledge, Skill, Ability:

• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must multi-task and can work well under pressure.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have strong Microsoft Office skills including Excel, Outlook, and Word.
• The candidate must have well-developed analytical and problem-solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet departmental objectives.