Associate Director, Media Operations

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 300+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen. 

Our clients span the leading brands in finance, technology, media, CPG, real estate, and many other categories. These partnerships have earned us multiple awards and recognition: Emmys, Clios, Effies, Cannes Lions Awards, ProMax Agency of the Year,  Digiday’s Most Innovative Media Agency and most recently the AdAge A-List.

We couldn’t create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. Our offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely.

BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU

About the role:

Known’s Media Science team uses advanced analytics, machine learning, statistics, and algorithms to plan and optimize advertising dollars. We partner with our clients to translate their business goals into meaningful metrics, and buy media across all channels to drive those target outcomes.  

The Media team continues to grow and so does our need for Media Operations experts. The Associate Director, Media Operations will establish clear processes and best practices and work with the media team to ensure we’re executing flawlessly against fast-paced timelines and complex plans. To succeed in this role will require exceptional organizational skills, strong communication skills, and the ability to work with a wide variety of stakeholder groups, both internal and external. 

WHAT YOU’LL DO

• Develop robust, disciplined, and consistent processes and best practices to ensure on-time, excellent delivery in a fast-paced, complex environment.
• Partner with the Media Science team to proactively identify operational risks, devise solutions, and implement changes.
• Train media team members to ensure adherence to established processes and best practices.
• Solicit input from cross-functional leads to define, document, train, and maintain best practices for agency tools.
• Act as a liaison between the Media Science team and support teams for agency tools to optimize the user experience and increase efficient use of these platforms.

WHO YOU ARE AND WHAT YOU HAVE

• 8-10+ years of media operations or project management experience in a fast-paced environment, preferably a media agency or in-house on a media team. 
• Experience overseeing project management and/or operations for media clients with multiple stakeholders and efforts happening simultaneously.
• You have experience working with key media processes and workflows, including media plan briefing, plan development, campaign execution, trafficking, reporting, and creative asset management.
• You understand billing and reconciliation processes for media clients and for partners/vendors.
• You work closely with departments like Data Science, Engineering, and Finance.
• You have a collaborative, problem-solving mindset and work well with a variety of people and organizations. 
• You’re comfortable partnering with clients and senior decision makers.
• You possess a disciplined approach to your work and are proactive in identifying issues and developing and executing on solutions.
• You can capably balance structure and discipline with the moments when a team needs to be flexible to service the evolving needs of a client.
• You communicate effectively and understand how to present new ideas to encourage adoption.
• Experience with media management platforms like Lumina and Prisma or project management platforms like Smartsheet or JIRA is a plus. 

SOME OF OUR PERKS

• Unlimited paid time off
• 401k with company matching and no vesting period
• Annual bonuses
• Generous medical plan
• Paid parental leave

ONE LAST THING TO ASK YOURSELF

All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There’s always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.

Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.

The base salary for this position is $125k-$135k.

            This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.

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