Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
We are seeking a highly skilled and experienced Associate Director of Technology Services to lead and manage our IT Operations and Technology Services. The ideal candidate will possess a strong technical background in building and managing robust systems while demonstrating exceptional leadership and stakeholder management skills. This individual will play a key role in driving operational excellence, building and developing high-performing teams, and fostering cross-functional collaboration.
The associate director is a full-time office based role based in Pakistan, working as part of a global team, providing support to 3000 end-users across 10 countries, delivering effective resolutions to technical and user IT issues, and providing an IT service that delivers to the business needs, whilst ensuring a robust, secure, and stable environment. Whilst leading the function, services and providing an escalation point, associate director will also be required to work on service improvements, alongside the team, to maintain an optimal level of services reliability and experience excellence to enable business transformation; ensuring effective working across the full range of services delivered, liaising with the business, IT & Security team, and 3rd party suppliers.
KEY ACCOUNTABILITIES
Responsibilities:
- Leadership & Team Building: Building and leading a talented team from the ground up, fostering a culture of accountability, collaboration, and continuous improvement.
- Systems & Technology Management: Oversee the design, implementation, and management of highly reliable and scalable technology systems that support business objectives.
- Stakeholder Management: Work closely with cross-functional teams and key stakeholders to align on priorities, deliverables, and ensure the delivery of high-quality technology services.
- Operational Excellence: Drive efficiency in IT services through structured and systematic processes. Ensure alignment of technology services with business goals and manage service delivery to meet performance objectives.
- Problem-Solving: Act as a technical expert, providing hands-on leadership to troubleshoot, optimize, and enhance IT services.
- Process-Driven Approach: Implement structured workflows, metrics, and tools to monitor team performance, drive results, and continuously improve service levels.
- Budget & Resource Management: Ensure that all technology operations are executed within budget and manage resources effectively to deliver on both short-term and long-term objectives.
- Risk & Compliance Management: Ensure that all systems are secure, compliant, and meet the necessary regulatory requirements.
QUALIFICATIONS AND EXPERIENCE
Qualifications:
- Bachelor’s degree in Information Technology or related degree.
- Excellent English communication skills with both, internal and external stakeholders, to achieve business objectives effectively. (≈ IELTS 7 or above)
- Preferably some IT certifications (ITIL, Prince 2, AWS/Google/Microsoft certified)
- Strong technical skills - hands on experience in building and running technology functions
Experience:
- Proven experience in building and running scalable IT systems with strong technical expertise in infrastructure and operations.
- Demonstrated ability to lead and develop a team, ensuring a high level of engagement and performance.
- Strong project management, organizational, and stakeholder management skills.
- Experience collaborating across functions, delivering results, and driving alignment with business strategy.
- Excellent problem-solving skills, with a proactive, process-driven approach to tackling complex technical challenges.
- Strong written and verbal communication skills, adept at explaining technical details to both technical and non-technical stakeholders
Desired Traits
- Structured Thinker: Believes that success is achieved through a systematic and process-driven approach.
- Collaborative Leader: Passionate about teamwork and empowering others to succeed.
- Results-Driven: Has a proven track record of delivering high-impact results in a fast-paced environment.
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
