As an Associate Director (Consulting) in the Above Market Customer Success Team, you will be leading a team of Analytics and Insights and working with cross-functional/countries team to service the regional headquarters of NIQ global clients.
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Customers Obsessed
- Customer focus with a consistent approach and enhance customer satisfaction. Build strong relationships and improve engagement with clients.
- Show interest in the customer and their business/industry
- Lead senior Stakeholders on thought leadership & insights
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Effective Communicator
- Able to deliver clear, complete and correct information appropriately (even while checking for understanding)
- Facilitating daily and strategic two-way communication with customers
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Proactive, look out for Voice of Client
- Take action by kickstarting initiatives and not only reacting to customer requests. Always look out for VOC and recognize opportunities for improvement.
- Drives NPS participation rate & positive score
- Work with in-market teams and other NIQ stakeholders to develop NPS action plans
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Business Acumenand strategic thinking with C-suite engagement & Sales Leads Generation
- Able to uncover unstated needs beyond clients' briefs and develop insights, implications, and recommendations that lead to opportunities and outcomes, including generating sales leads for NIQ across solutions/products
- Lead senior Stakeholders on thought leadership & insights
- Good understanding of NIQ solutions
- Drives Quantified Business Opportunity (QBO )
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Results & Outcome Focus
- Co-own JBP with Account Development Team
- Lead Governance Process & Discussion
- Escalation Management (for major escalation)
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Leadership & Management
- Leading a team of analytics & insights to fulfill the analytical requirements of the clients.
- Working with cross functional/countries teams to address clients' business questions, concerns & queries
- Working with Account Development team to drive customer satisfaction
- Bachelor/ Master Degree from all backgrounds
- At least 8-10 years of experience in relevant field which required communication, operational, and analytical skills
- Proficient in Microsoft Office applications
- Good visualization skills – interested in storytelling techniques
- Business English knowledge, both verbal and written
- Ability to work within a virtual environment
- Open for change, integrity & client-centric mindset
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
