OUR COMPANY

Initiative celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.

We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different. When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow. Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability. 

Our agency celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.

We make a promise to our people that we double down on seeing, celebrating & elevating all the things that make you, uniquely you. And just as we do for our brands and clients, we connect our people to the journeys that matter in building a meaningful career.

There are four I’s in Initiative and these represent our core values and behaviors.

➢ INDIVID[YOU]ALITY – you bring your genuine and unique self to and into the work, every day.

➢ INSTINCT – you’re tuned in and armed with intelligence; you have a bias for action – shit happens when you’re around.

➢ IMAGINATION – your ability to imagine and bring to life the ideas, solutions, and the future of Initiative, makes us THE create media agency in the world.

➢ IMPACT! – you care deeply about the impact you have on our clients, their customers, our community, the media landscape and our world at large.

Role Overview:

Client Operations supports key strategic initiatives within the client operations team. As a hybrid role between operations and project management, the role combines both crafts to focus on projects where a blended skillset is required.

The Associate Director, Client Operations is a part of an important integrated Client Operations team that works closely with clients, internal teams, SBUs (Specialty Business Units) and other markets. The main aspect of this role is to take the day-to-day leadership of assigned accounts, in support of (and reporting to) the Client Operations Lead. The overall aim is to ensure we are standardizing our workflow, creating greater efficiencies for our teams and the way we work with clients from global to regional to local, and to drive a consistent product and output for our clients.

ROLE AND RESPONSIBILITIES:

Together with the Director, Client Operations:

• Help drive global consistency and excellence in our way of working across global, regional, and local teams and clients.
• Take ownership (in collaboration with other team members) of the creation and ongoing updating of all templates, playbooks, processes, specific to all account needs and requirements.
• Creation and maintenance of the (account specific) Operating Manual and other operational playbooks and documentation
• Facilitate, coordinate and manage end to end processes and stakeholders across multiple workstreams
• Identify and leverage opportunities for operational efficiencies, collaborating closely with functional leads to implement improvements in work methodologies.
• Systematize and drive enablement of best practice sharing across the globe for teams to be inspired by best-in-class product and campaigns, to uplevel innovation and product excellence
• Monitor that all market teams are onboarded and trained on a consistent basis on all operating processes, systems, tools, and playbooks. Drive adoption and monitor adherence of all process with teams to continue to drive efficiencies.
• Work with other business functions such as finance, billing, and analytics teams to ensure the processes in these areas are calibrated and documented to ensure the best possible delivery of service
• Work with the relevant internal teams to help create self-service digital platforms (eg: SharePoint) customized to specific client teams’ needs that can be used for housing all templates, tools, playbooks, thought leadership, category and marketplace insights, and trainings.
• Take on the day-to-day line management of other team members
• Continuously look for and identifying areas for improving processes, ways of working and other operational aspects of the account and support the development of initiatives that streamline ways of working

QUALIFICATIONS:

• Agency experience preferred
• Knowledge of project management tools advantageous
• Must have excellent technical knowledge of Microsoft Office Suite, particularly PowerPoint and Excel.
• Clear communications skills - internal and external (client facing)
• Problem solver with a mind set to identify gaps and opportunities in the operational status quo of the account and find innovative and smart solutions
• Ability to perform data analysis and interpret insights to create actionable strategies.
• Be well organized and able to manage time effectively

• Able to work effectively in the face of ambiguity, shifting priorities, quick pivot, and rapid change environment.

• Excellent written and verbal communication skills, including the ability to articulate results and recommendations of analysis to a variety of audiences within the organization.
• Experience breaking down complex asks into detailed tasks/sub-task.
• Proven ability to build collaborative relationships at all levels.

Employee Transparency 

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are equal-opportunity employers committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. 

Please reach out to our Talent Inclusion Specialist Jess at [email protected] if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application. 

The Perks 

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:

• Flexi–leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year 
• Free breakfast and free lunch
• Early finish Fridays
• Core Hours (Mon-Thurs, flexible start/finish times)
• Retail discounts
• Electric vehicle salary sacrifice car scheme 
• Wellbeing programme, including Headspace & flu jabs 
• Interest free season ticket loan
• Paid time off for Volunteering
• Group Income Protection
• Life Assurance
• Private Medical Insurance or Health Cash Plan (dependent on level)
• Group Personal Pension Plan with matched contributions from 3-6%
• Generous Parental Leave & Pay
• Independent mortgage advice
• Financial education
• Employee Assistance Programme
• Free eye tests
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!