Associate Director, Castlegate Forwarding Americas Operations

Wayfair is looking for an inspirational leader with a strong background in logistics, process and project management, analytics, people development, and a track record of building and nurturing high performing teams. This creative, self-starting candidate should have top-notch communication and partnership skills.

What You'll Do

• Lead execution, improvement, and expansion of US and Canada landside operations for ocean freight
• Act as Wayfair’s lead expert on drayage and destination port operations
• Lead and develop a team of 25+ Associates and Managers
• Manage the North America drayage product (pricing, carrier sourcing, product design)
• Build out key metrics that define success for the team and enable day-to-day management and capacity planning
• Design, bring to launch, and ultimately own origin operations for any new market geographies in the Americas (we are preparing to start freight operations in Brazil)
• Define and communicate a 6-12 month work plan, identifying opportunities to drive measure impact across broader KPIs and OKRs
• Identify opportunities through a combination of data driven analysis and observations
• Prioritize and enable process improvement for all destination operations
• Ensure effective coordination with Asia- and EU-based operations
• Enable effective inbound forecasting and planning for the Network Management team and the Wayfair Fulfillment Center network
• Oversee impact measurement, reporting and trend analysis and consult with stakeholders based on results
• Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations
• Build strong partnerships and collaboration with leaders and stakeholders to enable consistency in programs with peers
• Understand strategic business goals and deliver strategies and solutions for achieving those goals and navigating roadblocks

What You’ll Need

• Bachelor's degree required, Master’s degree preferred
• 10+ years of experience in freight forwarding, ecommerce operations, or retail operations 
• 5+ years of leadership experience; preferably including leading teams of over 20
• Experience interfacing with Sr. Leadership; developing relationships, objectively challenging, presenting, reporting, and consulting
• Ability to continuously execute the present day process at a high level while working to improve, expand, and transform the operation in parallel
• Ability to collaboratively partner across all levels and functions throughout the organization to assess talent development needs, build long-term strategies, and recommend viable design solutions
• Proven experience developing global data-driven processes
• Articulate, persuasive communicator across multiple organizational levels
• Ability to evaluate data to illustrate meaningful performance trends and identify opportunity areas 
• Critical thinking and creative problem solving skills and flexibility to adjust to frequent changes in training priorities and schedules to accommodate business needs
• Self-starter with the ability to work independently in an fast moving environment with certain level of ambiguity

An Important Note about Wayfair's In-Office Policy:
All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.