Associate Delivery Manager, Site Reliability

To comply with U.S. federal government requirements, U.S. citizenship is required for this position.

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

The Site Reliability team uses Software Development, Cloud Engineering, Security and SRE skills to:

• Onboard new customers and maintain them throughout their lifecycle
• Maintain reliability and improve performance of the SaaS platform
• Ensure that the revenue generating product is meeting uptime SLAs
• Safeguard Security and maintain Scalability of the product line
• Design, Deploy and Maintain the infrastructure architecture

Overall, we’re passionate about automation and solving complex business and technology challenges. Our team combines SRE, DevOps, Software Development and Information Security knowledge to help make Cloud operations agile, elastic inside the security and governance framework boundaries.

What we’re looking for…

ScienceLogic is looking for an Associate Delivery Manager to join our Site Reliability team. This position is responsible for coordinating cross-functional teams to deliver customer platforms and related activities. If you are well organized, high energy, and have a strong project management background focusing on delivering strategic and tactical initiatives?  Then read on.

What you'll be doing...

• Assist Site Reliability team in managing and coordinating team projects
• Coordinate and keep track of SaaS customer lifecycle events like migrations, deployments and upgrades
• Work with technical subject matter experts for on-time delivery of customer platforms as per requirements
• Act as an escalation point for the SRE team in India
• Mitigate project risks for timely fulfilment of project deliverables
• Contribute to management of pre-defined checklists /project plans 
• Manage team projects and tasks through Salesforce and Jira ticketing system
• Prepare for & attend project meetings as needed. Update Slack & Teams channels with Meeting Notes 
• Optimize performance to spend where you need to and redistribute resources
• Prepare Service usage and error dashboards
• Able to occasionally work off hours for planned maintenance or unplanned emergencies as needed
• Work on special projects as assigned

Qualities you possess…

• From 1 to 3 years of successful project management or equivalent experience
• Excellent written and verbal communication skills
• Exposure to Agile project management practices is a plus
• Ability to work under pressure and with tight deadlines
• Experience in technologies like Jira, Salesforce, Slack, Microsoft Teams
• Self-motivated and able to work both independently and within a team on multiple engagements/project
• Familiarity with collaboration tools like Jira, Confluence, Sharepoint and ticketing systems like Salesforce is highly desirable
• PMP or equivalent certification is a plus
• US Citizenship required

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

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