Associate - Customer Service - Work At Home

  • Bachelor's degree with 0-7 years of experience in AR Collections
  • Understanding of Accounts Receivables process
  • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
  • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
  • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
  •  Monitor high-risk accounts and ensure timely escalation of challenges to management
  •  Continually look at ways to improve the customer experience
  •  Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
  •  Meet the monthly productivity goals
  •  Reconcile complex accounts and have excellent attention to detail
  • Prepare daily aging report
  • Strategize the portfolio
  • Fix the root cause and collect
  • Work with internal and external stakeholders for better resolution
  • Provide visibility to the leadership
  • Location – candidate should be sourced only from operating locations of Sutherland and must be relocating to Chennai
  • Freshers with very good communication skills or candidates with International Voice experience or International Collections experience.
  • SHIFT – UK Shift

Graduate (preferably from Finance & Accounting background)

Careers at Sutherland. Find Great Talent with Career Pages. | powered by SmartRecruiters | Find Great Talent with a Career Page.

View all jobs
Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Service Q&A's
Report this job
Content missing

This job is no longer available

Enter your email address below to get notified whenever we find a similar job post.

Unsubscribe at any time.